Manager – After Market (Based In Maldives)

Job Description

Job Title: Manager – After Market

Location: Maldives
Department: After Sales / Service & Support
Reports to: General Manager / Country Head

Job Summary

The Manager – After Market is responsible for leading all after-sales operations, including service, spare parts, warranties, and customer support. The role ensures exceptional customer experience, operational efficiency, and business growth through after-market revenue streams. Based in the Maldives, this position requires a strategic leader with technical and commercial expertise to drive service excellence and long-term customer loyalty.

Key Responsibilities

• Oversee the after-market business, including service operations, spare parts sales, and warranty management.
• Develop and implement strategies to improve customer satisfaction and expand after-market revenue.
• Manage service workshops and field service teams, ensuring quality, efficiency, and compliance with standards.
• Ensure timely availability, forecasting, and inventory control of spare parts.
• Build and maintain strong customer relationships to enhance brand loyalty and retention.
• Prepare business plans, budgets, and performance reports for after-market activities.
• Establish KPIs and monitor service quality, turnaround time, and customer feedback.
• Drive value-added services such as annual maintenance contracts (AMCs) and extended service packages.
• Train, mentor, and lead service staff to achieve operational and customer service excellence.
• Collaborate with sales and operations teams to align after-market strategies with overall business goals.
• Resolve escalated service issues promptly and effectively.
• Ensure compliance with company policies, safety standards, and regulatory guidelines.

Qualifications & Skills

• Bachelor’s degree in Engineering, Business Management, or a related field (MBA preferred).
• 7–10 years of experience in after-market / after-sales management (automotive, heavy equipment, engineering, or similar industry preferred).
• Strong leadership and team management experience.
• Expertise in service operations, spare parts management, and warranty processes.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in ERP/CRM systems, MS Office, and service management tools.
• Strong analytical and strategic planning capabilities.
• Ability to thrive in a multicultural and dynamic environment.