Customer Care Associate

Job Description

Job Title: Customer Care Associate

Job Summary:
The Customer Care Associate is responsible for providing excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction. This role requires strong communication, problem-solving skills, and the ability to manage customer interactions through calls, emails, chat, or in person.

Key Responsibilities:

• Handle inbound and outbound customer interactions professionally and courteously.
• Respond promptly to customer inquiries via phone, email, chat, or face-to-face.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints efficiently, escalating issues to higher management when necessary.
• Maintain records of customer interactions, transactions, and feedback.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Support sales and service teams by addressing customer needs and cross-selling/up-selling when appropriate.
• Meet performance targets related to customer satisfaction, call handling time, and service quality.
• Ensure compliance with company policies, standards, and procedures.

Qualifications & Skills:

• High school diploma or bachelor’s degree preferred.
• Proven experience in customer service or a similar role is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to work under pressure and handle difficult customers with patience.
• Basic computer proficiency (MS Office, CRM software, email handling).
• Team player with a positive attitude and willingness to learn.