customer service expert

Job Description

A customer service expert is responsible for providing excellent customer by responding to the customers’ inquiries and concerns regarding the goods and services the company offers. Customer service experts also handle and escalate high-level complaints, processing order replacements, and issuing refunds as needed. They check customer accounts, resolve billing issues, and monitor product delivery details. A customer service expert must have excellent communication and organizational skills,, especially the knowledge of sales techniques, to sell services that would increase the company’s revenues and profitability.