Resident Manager-Oruva Beach Side Villa

Job Description

Job Description: Resident Manager

Position: Resident Manager
Location: Columbo
Reports to: Property/General Manager / Senior Management

Role Overview

The Resident Manager is responsible for overseeing the daily operations, maintenance, and resident relations of the property/facility. Acting as the on-site point of contact, the Resident Manager ensures a safe, well-maintained, and community-driven environment while delivering excellent service to residents/tenants/guests.

Key Responsibilities

Operations & Administration

• Manage day-to-day property/housing operations, including front office, housekeeping, and maintenance services.
• Ensure compliance with company policies, local laws, safety, and regulatory requirements.
• Maintain accurate records of occupancy, rent collections, leases, and service requests.

Resident/Guest Relations

• Serve as the first point of contact for residents/tenants/guests regarding inquiries, complaints, and emergencies.
• Build strong community engagement through effective communication and resident events (if applicable).
• Resolve conflicts and provide solutions to ensure a high level of satisfaction.

Maintenance & Facility Management

• Conduct regular property inspections to ensure cleanliness, safety, and functionality of facilities.
• Coordinate with vendors, contractors, and staff for timely repairs and preventive maintenance.
• Manage inventory and ensure availability of essential supplies.

Financial Management

• Assist with budgeting, rent collection, and expense tracking.
• Support in controlling operational costs while maintaining quality standards.
• Report occupancy rates, revenue performance, and key KPIs to senior management.

Qualifications & Skills

• Bachelor’s degree in Hospitality, Property Management, Business Administration, or related field (preferred).
• Proven experience in property management, hospitality, or facility operations.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication, interpersonal, and conflict-resolution abilities.
• Knowledge of building systems, safety standards, and compliance requirements.
• Proficiency in property management software and MS Office Suite.
• Ability to work flexible hours, including weekends and evenings, as needed.